 Coja
Leatherline of Canada Inc. Warranty
Lifetime
Limited Warranty
The Limited Lifetime Warranty offered by Coja shall cover the following
conditions: Coja will repair or replace with equivalent materials
(if identical goods are not available) any defective material used
in the company's product where the defects result from:
Frame Construction
Coja warrants the frame to the original purchaser to be free from
manufacturing defects for the lifetime of the product (with alteration)
under normal household use. Seat
Springs
Coja warrants the seat springs to the original purchaser against
breakage for a period of (5) years under normal household use.
Seat
Cushions
Coja warrants the cushion cores to the original purchaser, to be
free from defects and loss of resiliency (not to be confused with
softening) which will occur through normal use for (2) years from
the date of purchase under normal household use.
Upholstery
Fabrics
Coja warrants the upholstery fabric to the original purchaser against
seam slippage, shrinking, dye transfer and failure of fabric construction
for (1) year from the date of purchase under normal household use.
This warranty does not cover comfort wrinkles and fading which are
considered normal. In addition, Coja does not warrant upholstery
fabric or durability or the appropriateness of its selection. Claims
due to cuts, burns, stains, improper cleaning and other chemical
treatment applied after market are expressly excluded. Do not remove
covers for cleaning. Because of differences in dye lot and the alteration
of coloration over time, there is no guaranty as to the exact match
of color shades on fabric repair.
Leather
Coja warrants the leather to the original purchaser against peeling,
cracking, tearing and splitting, fading and tackiness for (1) year
from the date of purchase under normal household usage. This warranty
does not include coverage for wrinkling, or natural markings from
injuries to the hide, variation in grain, or color variations. These
are proof that genuine cowhide leather has been used. Failure of
the leather after receipt from Coja can not be warranted against
abnormal or unusual wear if the item has been treated with any type
of leather care product by either the dealer or end user.
Motion
Mechanisms/Sleeper Mechanisms/Innerspring Mattresses/Massage Systems
Coja warrants all motion and sleeper mechanisms, mattresses and
massage systems against defective materials to the original purchaser
for (1) year from the date of purchase under normal household use.
Electrical massage unit parts are warranted for 30 days.
Conditions
This Warranty shall extend only to the original purchaser of the
furniture at the original delivery address. This Warranty cannot
be transferred. This Warranty shall extend only to furniture used
in the purchaser's home. Corporation or contract purchase, or any
use of the furniture for the general public is not covered by this
Warranty. The Warranty card must be filed with the factory within
30 days from the date of purchase and authorized by the selling
dealer.
Warranty
Service
Claims are to be made through an authorized Coja dealer. Coja's
obligation under this Warranty is limited to repairing or replacing
at Coja's option any part or parts of the product found to be defective
in material or workmanship. Coja, in its sole discretion, will determine
the cause and nature of any defect, the necessity and manner of
repair or replacement, and all other matters pertaining to the condition
of the furniture. If it should become necessary to return the product
to the factory for repairs, the cost of packing, brokerage and shipping
to and from the factory are not covered by this Warranty. Evidence
of original ownership such as sales invoice or other documents of
purchase will be required.
Exclusions
This Warranty will not apply to any conditions or defects resulting
from commercial usage, negligence, misuse, alterations, fire, accidents,
improper cleaning, contact with sharp or rough objects, or contact
with any foreign substance. Claims due to cuts, burns or pet damage
are excluded. Concealed freight damage, such as scuff and rub marks,
are excluded from this Warranty. This Warranty does not cover fading
due to exposure to the sun. Coja makes no other express warranties,
any implied warranties, including warranties as to marketability
or fitness for a particular purpose. Nor shall Coja have any responsibility
for incidental or consequential damages resulting from the breach
of this Warranty, including but not limited to inconvenience, rental
or purchase of replacement products, loss of profits or commercial
loss. Some states or provinces do not allow the exclusion or limitation
of incidental or consequential damages. Therefore, the above limitation
or exclusion may not apply to you. This Warranty gives you specific
legal rights, and you may also have other rights which may vary
from state to state or province to province.
To order by phone, or to ask a question:
CALL TOLL FREE: 1-877-638-0556
9:00 AM - 11:00 PM Pacific Time, 7 days a week.
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