All Orders Shipped by Fed Ex Ground or Our White Glove Delivery Service.
Items shipped by FedEx or UPS: BenchMaster
Recliners, Palliser Euro Recliners, and Palliser Classic Recliners, Mac Motion Recliners, and Trica Bar Stools.
Stock items normally ship within 2 - 4 business days. On custom made items
shipping times can vary from 2 - 6 weeks. Chairs are usually received
4 - 5 business days after shipping. Chairs are shipped fully insured.
We will send the FedEx tracking number once the item(s) is shipped.
Items shipped by White Glove Delivery:
Palliser Home Theater Sets and Sectionals, Palliser Evolution Gliders, Palliser Club Chairs, and all Berkline Furniture.
Included:
The chairs will ship directly from the factory by truck to our white glove delivery agent in your area. A representative will
contact you to arrange for a delivery time. White glove delivery includes complete inspection prior to delivery, any required assembly,
placement anywhere in your home (1st floor, 2nd floor, or basement), and removal of box(s) and all packing material.
Please note that in some remote locations white glove delivery may not be available or may require and additional charge.
Not Included: Weekend or holiday deliveries, exact time deliveries,
after hours delivery, canceling a delivery within 24 hours of an appointment, storage for extended periods of time, waiting
time at time of delivery if no one is at home, movement of furniture that is not part of your order, connecting electronic equipment
to wall or floor outlets or other electronic components, movement of shipment in excess of one level, above or below the buildings
entry point or more than 1 floor in elevators. Any other services not included in assembly, placement and removal of boxes. Please
contact us toll free for an additional fees quote if you need any of these special services.
International Shipping
We do not ship outside of the United States. Discount Leather Chairs only ships with the 48 Contiguous United States. We
do not ship to Alaska or Hawaii.
DLC's Chair Tracker System keeps you informed!
Unlike most furniture stores or online discounters which have a "You'll
get it when you get it" attitude towards their customers, we believe you deserve a higher level of service. We've developed
our exclusive Chair Tracker System to provide you with regular updates (by email) on the ordering, production, and shipping processes.
The Chair Tracker System will:
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Send you a detailed confirmation of your order for your review within 24 - 48 hours. |
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Follow-up several days later with the production and estimated ship dates of your chair (custom items only). |
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Monitor your order through the factory and update you with any changes to the production and ship dates (custom items only). |
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Send you the Fed Ex Ground tracking number and detailed delivery information once your chair leaves the factory. |
Return and Damage Policy
(Please read carefully and print copy for your records)
When Your Delivery Arrives
When your order arrives, please inspect the chair for visible damage. If you find any damage call us immediately at 1-877-638-0556 from
9am - 9pm Pacific Time, Mon - Sat.
In the Event of Damage or Defects
If an item is damaged or has a defect, at our discretion, we will happily provide a replacement of the item you ordered or
provide in home repair assistance at no additional cost. If you decide not to accept a repair or replacement the item can be returned
under our normal return policy (below).
Return Procedures (Damaged Items):
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Please email Customer Service and include your original order number, what product(s) you are
returning, and your name. Or call us at (877) 638-0556. We will give you an RMA number and a return address. |
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Wrap the package carefully. All returned products must be in original condition and packaging. |
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Let us know the item is ready for pick-up and what day you would
like it picked-up. email us or call us at (877) 638-0556. |
What if I want to return something?
Our products are top quality name brand merchandise, but we understand that sometimes you just aren't happy with something
you purchase, whether in a physical store or online. You can return an item for a refund within 10 days of receipt of item. Returns
must be in new condition, packed in original box with all parts and all packaging materials. Factory tags must remain attached.
If you remove the factory tags, or disposed of the original box, the item(s) can not be returned
– no exceptions. You are responsible for shipping the item back to our offices. Upon receipt and inspection
at our offices you will be issues a credit less original shipping fees (both ways) and restocking fee.There is a 15% restocking fee on all stock items and a 25% restocking fee for all items made to order. All of our products
are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs
will be deducted from your return refund.
Return Procedures (Undamaged Items)
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Please email Customer Service
and include your original order number, what product(s) you are returning, and your name. Or call us at (877) 638-0556. We will give
you an RMA number and a return address. |
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Wrap the package carefully. All returned products must be in original condition and packaging. |
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Return the product using your preferred shipping method to the address
you are provided. Be sure to insure your package as you are responsible for returning the item undamaged.
For items returned with damage the cost of repair will be deducted from your refund. |
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Save your return tracking number, and if possible, email it to
us so that we can track the return. It is important that you save the tracking number and that you insure the return package
in case there are any issues during transit. |
Please Note: unless the return is due to an error on our part, we cannot refund shipping charges. We will issue a credit to the
credit card used for the original purchase once the returned item has been inspected.
Special Orders: Any item ordered in a leather or fabric not shown on our
web site, or orders of 8 seats or more, may be exchanged due to damage or defect (for the same item) but can not be returned.
International Returns:
Items shipped outside the US may be exchanged due to damage or defect but can not be returned (no exceptions).
Cancellations:
Stock Items: If a stock item has not shipped there is no charge
for canceling your order. Once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under
our standard return policy, where roundtrip shipping costs and the restocking fee will be deducted from your refund.
Custom Items: If the item has not yet gone in to production,
and we can cancel the item with the manufacturer, there is no charge for canceling your order. Once and item goes into production
in can not be canceled. Items cancelled after production has started it will then fall under our standard return policy, where shipping
costs and the restocking fee will be deducted from your refund.
Questions? Call Toll Free 1-877-638-0556 9AM - 9PM Pacific Time, Mon - Sat.
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